Shipping policy
Delivery Policy
At Haus of Emmy, we're committed to getting your order to you quickly, safely and efficiently. Every order is carefully packed so it arrives in perfect condition.
Questions about delivery? Email orders@hausofemmy.co.uk quoting your order number.
Order processing
We aim to dispatch all orders within 1-2 working days of receiving your order. Orders placed on weekends or public holidays will be processed on the next working day.
During busy periods, product launches or seasonal promotions, dispatch times may be slightly longer.
UK and Northern Ireland delivery
We ship throughout Northern Ireland, England, Scotland and Wales using Royal Mail Tracked 48:
- Fully tracked from dispatch to delivery
- Estimated delivery 2-3 working days after dispatch
Once your order has been dispatched, you'll receive a tracking email so you can follow its journey.
Republic of Ireland delivery
Orders to the Republic of Ireland are sent using a dedicated courier service. This service includes customs processing, helping to provide a smoother and more straightforward delivery experience for our customers in Ireland.
Any applicable customs documentation is handled as part of the courier service. Unless otherwise stated at checkout, customers should not be required to arrange customs clearance separately.
Shipping charges are calculated at checkout based on the delivery address and order details. Delivery times may vary depending on the courier and destination, and tracking information will be provided once your order has been dispatched.
International delivery
We proudly ship worldwide. Orders to mainland Europe, the United States and Australia are sent using Royal Mail International Tracked.
Delivery times vary depending on the destination and local postal services. Please note that delivery estimates are not guaranteed and may be affected by customs clearance or local postal delays.
Customs, duties and import taxes
Orders shipped outside the United Kingdom may be subject to customs duties, import taxes, VAT or handling charges once they arrive in the destination country. The customer is responsible for:
- Customs duties and import taxes
- VAT or similar sales taxes
- Tariffs and other trade-related fees
- Brokerage fees or administrative charges imposed by customs authorities
- Any delays or additional costs resulting from customs clearance
These charges are not included in the purchase price or shipping cost, and Haus of Emmy is not responsible for them or for any delays caused by customs authorities. Charges vary by country, so we recommend checking with your local customs office for estimates before placing an order.
Haus of Emmy is not responsible for packages held by customs or returned because customs charges have not been paid. If customs charges are refused and the parcel is returned to us, any return shipping costs or customs charges incurred may be deducted from your refund.
Shipping costs
Shipping costs are calculated automatically at checkout based on your delivery address and the products in your order. The exact cost is displayed before payment is completed.
Tracking your order
Once your order has been dispatched, you'll receive an email containing your tracking information. If you haven't received it within two working days of placing your order, please get in touch and we'll be happy to help.
Incorrect addresses
Please make sure your delivery address is entered correctly before placing your order. Haus of Emmy cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete addresses.
Lost or delayed parcels
If your parcel has not arrived within the expected delivery timeframe, please contact us as soon as possible. We'll work with the delivery provider to investigate and resolve the issue as quickly as we can.
Contact us
If you have any questions about your order or delivery, email orders@hausofemmy.co.uk. We're always happy to help. Thank you for choosing Haus of Emmy.