Shipping policy

DELIVERY POLICY

 

At Haus of Emmy, we're committed to getting your order to you quickly, safely and efficiently. We carefully pack every order to ensure your Irish-themed clothing arrives in perfect condition.

 

ORDER PROCESSING

 

We aim to dispatch all orders within 1-2 working days of receiving your order.

 

Orders placed on weekends or public holidays will be processed on the next working day.

 

During busy periods, product launches or seasonal promotions, dispatch times may be slightly longer.

 

CUSTOMS DUTIES AND TAXES

 

For international orders shipped outside the United Kingdom and Northern Ireland, customers are responsible for all applicable customs duties, import taxes, and other charges levied by their destination country. Haus of Emmy bears no responsibility for any additional fees, taxes, tariffs, or customs charges incurred during the shipment or importation of goods.

 

The customer is fully liable for:

  • Customs duties and import taxes
  • - VAT or similar sales taxes
  • - Tariffs and other trade-related fees
  • - Any delays or additional costs resulting from customs clearance
  • - Brokerage fees or administrative charges imposed by customs authorities

Customers should be aware that these charges vary by country and are determined by the customs authorities of the destination country. We recommend customers check with their local customs office for estimated charges before placing an order.

 

Haus of Emmy is not responsible for packages held by customs or returned due to the customer's inability or unwillingness to pay applicable customs charges or taxes.

 

UK & NORTHERN IRELAND DELIVERY

 

We ship throughout Northern Ireland, England, Scotland and Wales using Royal Mail Tracked 48.

 

Delivery Service:

• Royal Mail Tracked 48

• Fully tracked from dispatch to delivery

• Estimated delivery: 2-3 working days after dispatch

 

Once your order has been dispatched, you'll receive a tracking email so you can follow its journey.

 

REPUBLIC OF IRELAND DELIVERY

 

Orders to the Republic of Ireland are sent using a dedicated courier service.

 

This service includes customs processing, helping to provide a smoother and more straightforward delivery experience for our customers in Ireland.

 

Any applicable customs documentation is handled as part of the courier service. Unless otherwise stated at checkout, customers should not be required to arrange customs clearance separately.

 

Shipping charges are calculated at checkout based on the delivery address and order details.

 

Delivery times may vary depending on the courier and destination. Tracking information will be provided once your order has been dispatched.

 

INTERNATIONAL DELIVERY

 

We proudly ship worldwide.

 

Orders to the following destinations are sent using Royal Mail International Tracked:

• Mainland Europe

• United States

• Australia

 

Delivery times vary depending on the destination and local postal services.

 

Please note that delivery estimates are not guaranteed and may be affected by customs clearance or local postal delays.

 

CUSTOMS, DUTIES & IMPORT TAXES

 

International orders shipped outside the United Kingdom may be subject to customs duties, import taxes, VAT or handling charges once they arrive in the destination country.

 

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

 

Haus of Emmy is not responsible for any customs fees, import duties, taxes or delays caused by customs authorities.

 

If customs charges are refused and the parcel is returned to us, any return shipping costs or customs charges incurred may be deducted from your refund.

 

SHIPPING COSTS

 

Shipping costs are calculated automatically at checkout based on your delivery address and the products in your order.

 

The exact shipping cost will be displayed before payment is completed.

 

TRACKING YOUR ORDER

 

Once your order has been dispatched, you'll receive an email containing your tracking information.

 

If you haven't received your tracking email within two working days of placing your order, please contact us and we'll be happy to help.

 

INCORRECT ADDRESSES

 

Please ensure your delivery address is entered correctly before placing your order.

 

Haus of Emmy cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete addresses provided by the customer.

 

LOST OR DELAYED PARCELS

 

If your parcel has not arrived within the expected delivery timeframe, please contact us as soon as possible.

 

We'll work with the delivery provider to investigate and help resolve the issue as quickly as possible.

 

CONTACT US

 

If you have any questions about your order or delivery, please don't hesitate to get in touch.

 

We're always happy to help and will do our best to ensure your Haus of Emmy experience is a great one.

 

Thank you for choosing Haus of Emmy.